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Our Newsletter


Shipping & Returns

General Information

Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and Linux Journal reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Linux Journal will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Linux Journal's return policy which immediately follows.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the "Order Status" (link available from the top navigation bar), then "View Order Details" for the order you wish to return, and lastly select "Return Item(s)" which can be found on the right directly under "Your Order". Fill out the quick RMA request form. We will return an RMA number, if eligible, to you within 24 business hours Mondays - Fridays. At that point you may return your product.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

For shipments delivered within North America, you can choose Fedex Overnight or Fedex 2-Day delivery options which will be calculated based on your zone and the weight of the items in your order. Alternatively you may select a flat rate shipping option, sent via USPS. Flat rate shipping is calculated as follows: $2.00 flat fee plus $1.50 per additional item. For example, if you order 1 item you will pay $3.50 shipping, or if you order 6 items you will pay $11.00 shipping.

For shipments delivered outside of North America, we offer flat rate shipping via USPS (United States Postal Service). Flate rate shipping for international orders is calculated as follows: $5.00 flat fee plus $2.50 per additional item. For example, if you order 1 item you will pay $7.50 shipping, or if you order 6 items you will pay $20.00 shipping.

If for any reasons you are unsatisfied with our available shipping methods, please feel free to drop us a line at shop@linuxjournal.com, expressing your desired method. We can't always guarantee we'll be able to ship via your desired method but we can promise to try our best to accomodate you.